Shipping & Returns
Standard Shipping takes 1-3 Business Days to arrive. If your order exceeds this time, please contact us immediately at quoting your order number or click here to fill out an inquiriy.
Please note, any orders placed after 5pm will be processed the next business day.
We currently don't offer next day delivery services.
For international shipping please go to checkout and select a method. Our Flat Rate fee for International Shipping is £10.99.
Any additional tax and custom costs that may arise are the responsibility of the buyer. However if you need additional help please get in touch by emailing email@example.com.
At #BEAUTYBOSS we want you to feel comfortable ordering with us. So as per our policy, If your order is more than a day late, we will refund your postage!
If your order is more than 5 days late, we will refund your order in full!
Secure Ordering & Payment Options
Currently we only support Card Payments and Paypal via our secure SSL certified checkout.
Once your order has been placed you will be unable to cancel your order. If you wish to get a refund, you will need to return your order at your own cost.
All products are subject to our 14 days return policy and must not be used. To request a refund simply email our direct request line at or lodge a refund request here. We aim to refund all payments if in accordance to the policy within 7-10 working days.
Conditions of Return:
Items without all original packaging can not be returned
Damaged Items and used items caused by the recipient can not be returned
A Refund Request must be made within 14 days of receiving the item
- Return postage is the responsibility of the buyer
Please note ALL Eyelashes are non-returnable, due to hygiene reasons.
Please note, we do NOT refund used / opened products.
If an item is being returned due to dissatisfaction with our products a refund will only be granted if the item isn’t used. Any used items under our policy will be refunded in store credit only.
Signed Missing Parcels
All our parcels sent with tracked signed delivery via Royal Mail must abide to our signed parcel policy.
If your parcel is signed for and delivered to the address on your order, we cannot process claims that the item is missing.
You will need to contact Royal Mail directly to report a missing / stolen parcels, which will get passed on to the Royal Mail investigation team. This is a standard procedure to protect against fraudulent orders and activity.
Missing Items in Your Order
If you have any items that are missing from your order, you MUST contact us within 4 business days of receiving the item. If it surpasses this time we cannot guarantee a refund. This is done purely to protect ourselves from fraudulent activity and false claims.
Unfortunately sometimes orders do arrive damaged from the courier. This is out of our control. Please send us a message asap with an image of the broken item. We will send this to the courier and investigate it immediately. In the event that this happens, we will send a replacement order to you ASAP! We can not refund damaged items as it is against our fraud prevention policy. However you are still welcome to return the damaged item in line with our returns policy for a full refund. Please note, as we are a small company, return postage costs are the responsibility of the buyer, we will however refund all original postage costs from when you placed the order.